Ark Data Centres had one key focus in mind for this project: to add value for their clients and differentiate its services. Ark had an existing customer portal solution in place but required additional development services to enhance user functionality.
In order to better support users, Ark wanted to be able to quickly find a user who calls or emails without having to manually identify their company name or code. They required an audit log to document history of associated portal events, available to all users.
There were additional requests by Ark to include functionality on the back-end for admin and support staff too.