Years previously, the company had invested in a SharePoint Online intranet. But as the company evolved over time the intranet became more of a business blocker than an enabler.
On top of being built in an old version of SharePoint, the intranet lacked up-to-date customisation. Furthermore the intranet was being slowed down by an excess of disorganised code. And over-restrictive permissions meant staff couldn’t access information easily.
In summary, the effects of this outdated document management solution were:
- slowing the flow of business documents across the company
- encouraging staff to use unofficial alternatives for document sharing
- creating an overload of IT maintenance for the outdated system
Overall, these issues caused high IT costs, weakened security, and reduced productivity. It was clear that the company needed to refresh its document management system.