At the time of this project, Influential Software was providing ongoing technical support for the company’s vehicle management application. This software was used to manage over 500 contractors serving 150 automotive clients on a daily basis.
But the Java-based application, hosted on IBM SoftLayer, was experiencing difficulties with downtime and lack of scalability. With the vehicle valeting business growing rapidly, the company saw these technical issues as a barrier to onboarding new clients.
The issues with SoftLayer hosting were as follows:
- any code changes required bringing down the whole app, meaning changes were not possible during business hours
- we also had to bring the app down to meet changing demands in performance, CPU, memory, and hard disk space
These factors made SoftLayer an unsuitable choice for the company, which wanted the application to flex and adapt quickly. Having identified these issues, our support team set about presenting a more effective solution.