The finance company we served in this project specialises in two areas:
- providing credit to customers who are new to credit or wish to rebuild their credit history
- extending its credit capability to global retailers in the form of white-labelled store cards
Prior to this project, the company relied on a legacy third-party platform to serve its online banking customers. The high cost of maintaining this third-party platform, along with its lack of flexibility and weak security, made it unsustainable.
Furthermore, the legacy banking platform’s unintuitive interface meant the company’s customer service team had to deal with frequent calls. It was clear that the legacy portal was having a negative impact on customer satisfaction and customer service efficiency.
For these reasons, the company decided it was time for online banking software development to rebuild the platform.