Posted on Thursday 8th September 2016 10:30
Whether SME or FTSE-100, it’s never too late to start outsourcing IT – but where to start? In this article we take a look at what areas of IT & technical support you can outsource and the benefits of doing so.
You own a business, you’ve done your research and are well aware of the importance of IT support. So what next?
If your large company already has IT staff then you may decide that’s enough. If you’re an SME or startup that can’t afford to hire IT personnel then you may decide to manage without.
In both scenarios, you’re forgetting the potentially much better option: outsourcing IT support.
There’s lots of discussion about the topic of outsourcing IT. Different businesses prioritise different reasons and benefits of doing so. Here are some of our top ones:
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So you’ve decided to outsource IT and technical support, but where do you begin? What parts of your business can even be outsourced? Here are some suggestions you might start with:
Modern software is complex; if it goes wrong the fix can be tricky to figure out. Outsourced specialists trained in the latest tech can help with break-fixes, system configurations and troubleshooting, whether a bespoke application or licensed tool or platform.
From troubleshooting and diagnosing hardware faults to installing new network printers, you need reliable technical support at hand – even if not 100% of the time.
System efficiency is vital to success, so you’ll want help on hand to ensure your IT infrastructure is on point and well cared for. This includes broadband and network connections, servers and even the cloud.
Did you remember to hit save… on your whole system? IT support providers can conduct regular backups for you and assist in recovering your systems in an emergency.
SMEs are frequent targets for cyber attack. Enhance your system security with ad-hoc penetration testing & secure server setups by trained experts.
Are you producing more data than you know what to do with? Hand your data integration and database management to specialists who know exactly how to process and look after it.
Better than a break-fix is preventing the break in the first place. Regular system maintenance by technicians trained in the latest tech ensures a smooth running business, avoiding disruption and downtime.
Your competitors don’t just stand still and neither do you; you want things to run faster, better, stronger, smoother. Dedicated development teams work to optimise and enhance your business systems, allowing you to focus on the business itself.
If you’re still unsure of what to do you can simply ask for help – yes, even this can be outsourced.
Experienced specialists like Influential can assess your business and offer advice about where to relieve pressure and strain on internal staff. You could even gain new avenues of business that limited resources had previously made inaccessible.
The first step is to ask. The sooner you get started, the sooner you can relax knowing that IT is taken care of, so you can focus on your work.
For 25 years Influential Software Services has delivered quality business software & data solutions from within the UK. If you would like to talk to us about a business intelligence solution, software solution or any IT project you need to deliver successfully, please contact us.