Streamlining file upload and storage
1: Insecure manual upload
A leading global provider of services in debt collection, confidential credit control, and tracing was looking for improvements to their system for UK client file uploads.
With no dedicated applications in place, clients were required to send spreadsheets, documents, or images regarding outstanding debt as emails or third-party file transfer platforms.
This created a problem of low security for sensitive information and made collaboration or transfer of files between departments and teams difficult and disorganised. All of this had the effect of hampering productivity and performance.