In the shipping industry, speed and efficiency are paramount to customer satisfaction. To achieve these goals, staff across departments need fast access to accurate and up-to-date information. This is the use case for adopting logistics document management solutions.
However, our client was struggling with an outdated intranet that didn’t provide the speed, ease, and security it required. Some of the intranet’s drawbacks were:
- over-complex structure, making users click many times to navigate
- outdated framework causing issues with functionality, maintenance, and security
- lack of effective search functionality to find documents and media quickly
- no support for some modern document, image, and video formats
Overall, these flaws resulted in less efficient processes in the back-office and customer service. It was clear that the company needed an intranet refresh if it wanted to maintain its edge in the market.