Today’s IoT technology provides the kind of real-time factory data that manufacturers have always dreamed of. Seeing how competitors were using IoT tools to their advantage, our client was eager to follow suit.
The use case for adopting an IoT solution was simple: sensors would be attached to the machines that the client shipped to customers’ sites, and the IoT software would interpret the data from these sensors. This data would then be used to understand the products’ performance and predict which machines would likely require replacement or repair. This information was also crucial for the finance team to estimate the cost of upcoming warranty claims.
The client’s chosen software, called ConNXT, is an out-of-the-box cloud solution for monitoring, analysis, and control of IoT-enabled devices. But while the ConNXT software worked well in itself, it had no built-in integration with the client’s back-office systems, most importantly its on-premise SAP ERP software.
This lack of integration between the ConNXT IoT software and the company’s SAP ERP caused the following issues:
- the finance team did not have real-time data on product repairs and replacements
- the repair team was unable to match IoT data to customer details for each product
- these had an adverse impact on customer service and back-office efficiency
As part of its longer-term integration strategy, the client saw that SAP ERP-IoT integration had to be the next step in its digital transformation.