At the time of contacting us, this manufacturing client was in a period of expansion. With a second factory set to open imminently, the company realised that ensuring efficient communication across locations was crucial.
However, this efficiency was hindered by the disparate and disorganised use of company documents in the HR and Quality Control departments. Employees used a range of unconnected applications to complete their daily tasks. But with new staff due to start at the second factory, HR had to rise to the challenge quickly.
Overall, the drawbacks of the existing information processes were:
- inefficiency caused by a lack of centralised document management
- high risk of human error when users copied information between applications
- spiralling IT costs from managing and securing many types of software
Based on these concerns, the company was searching for a manufacturing intranet solution that fit its business requirements.