Salesforce Service Cloud

Superior customer service capabilities

Service Cloud is a cloud-based customer service application which improves customer service efficiency using tools for field service, web chat, CTI, and social customer service.

  • Centralised knowledge base for easily accessible information.
  • Live chat with customers and record keeping.
  • Self-service tools to help customers help themselves.

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Perfect Service Tools

Serve customers

faster and smarter

 

With all customer interactions at their fingertips, your team will be able to offer seamless service on any channel and device. Our trusted Service Cloud consulting team is on hand to configure and customise this platform for your service needs.

Optimise your service

Configure Service Cloud to meet your needs now and then scale, customise, and extend to meet changing requirements.

Support on every channel

Reach your customers on the channels they prefer, from mobile messaging to web chat, social media, and more.

Gain faster resolutions

Save time and money by giving field service operatives the tools they need to reliably resolve issues the first time.

Service Cloud Implementation Experts

Equip your team for outstanding service

 

Salesforce Service Cloud is a highly flexible and powerful customer service CRM. With the help of our Service Cloud consultants, you can get a tailored system that provides maximum value. We will optimise your Service Cloud implementation and beyond with development, integration, and support to accelerate your digital transformation.

Consultancy

Get an objective view on how to achieve your customer service goals with our Salesforce Service Cloud consultants.

Implementation

Save time and money by making sure your Service Cloud implementation is flawlessly achieved.

Development

Build a uniquely tailored customer service CRM with the assistance of our Salesforce development team.

Integration

Gain more value from your systems by connecting Service Cloud to any internal or third-party applications.

Support

Keep Service Cloud secure and high-performing with a support agreement that suits your business requirements.

Training

Get a faster return on your Service Cloud investment by training users and admins in our practical Salesforce classes.

Service Cloud Quick Start

Get started with

Service Cloud

 

Work with our Service Cloud implementation team to get started with a bespoke platform for your needs in just ten days. We will deliver a customised system for your service team, configured for high value and ROI, on budget and on time.

Service Cloud Quick Start features:

  • business process workshop
  • customer service process workshop
  • interviews with key stakeholders
  • requirements list and design document
  • Salesforce org configuration
  • custom fields and record types
  • simple validation rules
  • case assignment rules
  • inbound channels
  • web or email to case
  • standard reports and dashboards
  • CSV data migration
  • system testing
  • train the trainer session

Service Cloud Quick Start package benefits:

  • Well-defined implementation price, scope, and deliverables
  • A fast and flawless transition to Salesforce Service Cloud
  • High adoption thanks to tailored admin and user training
  • A service system that suits your unique business processes

Interested in the Services Cloud Quick Start? Download our fact sheet to find out more.

Salesforce Products

Our Salesforce expertise

 

Find the features, skills, and strategy you need to maximise profitability and grow your business with our end-to-end Salesforce solutions. Get a custom system that turns leads into sales with our top Salesforce solutions.

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Salesforce

As a leading Salesforce Partner, we will transform your business with effective Salesforce services. Explore our Salesforce services to see how we can get started.

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Pardot

Pardot marketing is a powerful platform for B2B email automation, targeted campaigns, and lead management. Pardot takes the manual labour out of lead qualification and nurturing, letting your team reach potential customers faster and smarter.

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Sales Cloud

Whether B2B or B2C, Salesforce Sales Cloud provides end-to-end speed and efficiency for your sales team. Boost your opportunity-to-win ratio with tools that enable smarter and faster decision making.

Ask us about Salesforce Service Cloud

Book a call with our Salesforce consultants to learn how we can transform your customer service system.

Whether for a new implementation or an existing system, we’re a Salesforce consulting partner with the experience to streamline and optimise your service processes.

Prefer to speak to someone?

We’d be happy to discuss your business needs and how we can use Services Cloud to empower your customer services team.

Give us a call on 0203 507 1728
Our London office is open from 09:00 – 17:30

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